All of our bikes listed here in our store are guaranteed brand-new and original. Ordered bike, bike’s components or accessories are carefully inspect by our expert mechanics before we proceed for packaging of particular order. If you have inquiries or something in your mind that you think we can help. Please simply click the chat button. Note: Delayed or Failure deliveries are Logistic responsibility not by seller. Although, we can help you to coordinate this issue through Help Center. Happy Shopping!