Inpods i12 Tws Wireless Bluetooth 5.0 Touch Control Sport Earbuds Universal Mobile Phone

FAQ:

Q1: The product can't pair with my phone or no sound.

1. Please turn off the BT of other devices, make sure the earbuds are in pairing mode: Take the earbuds out of the charging case, and wait one earbud continuously flashes the indicator light, while the other earbud turns off the flashing light.

2. Clear the pairing history of the earbuds on your phone. Turn off the BT then turn on, and try again.

Q2: The sound quality is not good, intermittent sound.

1. BT signal can be blocked by surrounding objects thus affect the audio quality, if no obstacle between the product and your phone,the range and sound quality will be better.

2. Keep away from other BT devices, microwaves, wireless routers and other electronics.

3. Timely charge the earbuds to maintain a good and stable connection between earbuds and the phone.

Q3: Why the case can't charge the earbuds, or the earbuds won't power off after put back in case?

1. If the case has no power, then above issues happen, please charge the case, and it will turn normal after the case has power. Do not use mobile data cables or fast charge.

2. Please make sure you didn't put the right & left earbuds in the opposite place,and the magnet contacts well.

3. When charge the earbuds, please press once the back botton of the charing case.

Q4: Only 1 earbud pair with my phone.

1. You need to let the L & R earbuds pair first, and then turn on phone Bluetooth to pair with the earbuds.

2. If the L& R earbuds can't pair with each other, please do the clear pairing history operation on the phone, then try again.

Q5: The voice is low.

Please make sure you have tune your phone volume to max level and the earbuds fit well into your ear.